Now the front-end doesn't work at all anymore. He also stated clearly that SpamExperts completely "goofed" up the configuration. We hired a third party technician to fix the issues with the network configurations. So when they finally took action and migrated all content from the old servers to the new servers, they changed the network configurations, however instead of doing it correctly, they broke the configuration again (we took screenshots of the incompetence ofcourse, as we did with all the support tickets we submitted for legal actions). Then it took several weeks once again, before action was taken by SpamExperts. So the both server configurations were re-installed from scratch again.
So we did ofcourse (we needed to, it was not like we had a choice). They didn't even inform us, but after several new tickets they said the servers should be re-setup *again* by us. As a result they broke the Debian (both) server configurations. Finally SpamExperts thought they should do something after they received several support tickets at once. So in short we setup the new servers 6+ months ago and in the meantime nothing happened. Probably they are laughing right now, like their technician (Andrei) did yesterday. And what does SpamExperts do? Nothing, nada, zilch. Currently we have over 400 support tickets from our customers who are all asking why the spam solution, for which they paid, is not working. I would advice to look into alternatives as SpamExperts will ruin your company completely. Avoid #SpamExperts (by #SolarWinds MSP) at all costs! It will ruin your company. Support after hours is almost non-existent. Support tickets take (sometimes) hours to be answered. Nothing has been resolved, nothing has been fixed and we have only more and more issues each time. They only make even more false promises and tell more lies.
Also the superiors / management (Ilona R.) at SpamExperts (or SolarWinds) don't care about the situation at all. Apparently it's Solarwinds MSP new business approach after taking over SpamExperts. This is how SpamExperts treats long-standing customer, who have been with them for many, many years. And what did this technian say? He laughed (seriously?) and said he was going home. We explained the issue and that everything was down. In the meantime a colleague was in contact with this SpamExperts technician (Andrei R.). So we had to send a technician to the datacenter to fix these issues. As a result both servers were not accessable at all anymore from the outside. All servers (the two old ones and the two new ones) went completely down, because #SpamExperts technician's completely misconfigured the network connections (they created a venet or virtual network). Then it took (almost) another month before any action was taken by SpamExperts. Our technician needed to re-setup both servers again with Debian. Result? Both servers' setup completely damaged. However after 6 months nothing was migrated at all! After we started creating several support tickets at the same time, finally someone decided to take action.
#Spamassassin vs spamexperts free
This would be free of charge and wouldn't be any a lot of work. SpamExperts promised to migrate our two servers as OpenVZ will not be supported anymore. However after SolarWinds MSP acquired SpamExperts everything went downhill pretty fast and all the horror started! To be quite honest everything we experienced in the past +/- 2 years with SpamExperts is way, way to much to post here, but just a few examples. Now they are the worst of the worst! Before SpamExperts got owned by #SolarWinds MSP (end of 2017) everything was pretty good/decent.
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